Troubleshoot a declined payment

Check eligibility

Review available balance, authorization holds, per-transaction and cumulative limits, card state and merchant restrictions. Merchant risk checks, billing-address checks or verification challenges can also reject payments. Sufficient balance does not guarantee approval.

Avoid repeated attempts

Retries can create more holds, fees or risk controls. Keep the decline reason and time, and check whether the subscription was already activated. If the payment outcome is unclear, query the order and card ledger before contacting support.